Uncollected Children Procedure

Rationale

Nursery staff need to be aware of their responsibilities regarding children who have not been collected from nursery.

Procedure

1. Member of staff (normally child’s Key Worker) escorts the child to the Nursery Manager or Senior Nursery Nurse in the absence of the Nursery Manager.

2. Nursery Manager or Senior Nursery Nurse rings parent and other adults named as contacts to report what is happening.

3. If contact is made, the Nursery Manager or Senior Nursery Nurse takes the child back to their group and informs the child’s key worker (if still on duty) and other staff about who will be collecting the child.

4. When parent arrives the Nursery Manager or Senior Nursery Nurse emphasises the need for contact to be made with the nursery, emotional impact on the child, and inconvenience caused to staff.

5. Extra fees are charged at agreed rate for that session.

6. If contact is not made with parents or other adults named as contact, the Nursery Manager or Senior Nurse will contact the Children’s Services duty team for advice on what to do.

7. If a child is not collected by nursery closure (6pm) and no contact has been made with parents or other adults Children’s Services out of hours service needs to be contacted for advice.

8. An incident report should be completed in all cases.

© 2010